The subject of MBA 731 is operations management, a crucial organizational function that oversees processes that deliver an organization's products or services to customers. In this course students examine product processes, process improvement tools and techniques, supply chain and logistics, and interactions related to capacity and inventory. Students learn to evaluate processes using a systematic approach to improve efficiency and cost of quality. How total quality management, six sigma, and lean systems can improve overall the performance and quality of processes is also studied. In the course a variety of learning tools are utilized, such as case analysis and problem solving.